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Nancy Moeller-Olsen, MSCS

PROGRAM/PROJECT MANAGER

Highly accomplished in combining business acumen with technical savvy to achieve improved operating efficiency internally and improved cash flow for the institution as a whole, working closely with customers to ensure IT program and project scope, change, status, risks and issues are well managed. Demonstrated success overseeing program management processes, providing management support, and facilitating senior management meetings. Worked for two Fortune 500 companies, EDS and IBM. Institutionalized program management methodologies and increased ratings 25%. Developed consulting and training program for global IT and enterprise transformation consisting of over 20 systems, deployed in over 30 countries, in 8 languages, managing up to 40 persons. Exceptional at building relationships with customers, colleagues and vendors. International experience. Quick study.

Management: Program and project management, planning, decision making, delegation, developing budgets, client relationships, reporting, facilitation and negotiation, problem solving, analyzing information, proactive, coaching, resolving conflict, coordination, data maintenance, database management, developing and managing processes and standards.
Projects: Government, Automotive, Airlines, Research

PROFESSIONAL EXPERIENCE

Project Manager

	Managing IT proposals, solution evaluations, selection, test, development, procurement and installation for the global Navy Marine Corps Intranet project, including technical performance, schedule, budget, proposal responses.
	Leading multi-disciplined teams within a matrixed organization, providing vision and direction.
	Working with Engineering to provide cost, risk, selections to business office for price determination
	Monitoring costs, schedules, performance

	Oversaw and managed the entire IT network scope management process for an $8 bil. government intranet project.
	Ensuring that standardized methods and procedures are used for efficient and prompt handling of all changes to the NMCI environment, in order to minimize the impact of change-related incidents upon service quality, and consequently to improve the day-to-day operations of the organization.
	Facilitating Project Review Council and Change Control Board meetings 3 times weekly and ensuring that processes are adhered to. Developed and implemented Change Process

Program Management Office Manager

	Managed a Program Management Office team of advanced and senior business and technical analysts.
	Coached program management skills.
	Managed the collection, maintenance and analysis of scope, charters, contracts, finances, benefits, risks, issues, schedules, resources, metrics and performance for high-level management decision-making of an IT and enterprise business transformation program with $20 million/yr budget.
	Facilitated senior management program review and new business meetings. Facilitated change control board meetings. Institutionalized program management methodologies.
	Institutionalized program management methodologies and increased ratings 25% including CMM from Level 1 to 3 in under 2 years.
	Maintained customer relationship for enterprise transformation project realizing 50 million in savings for automotive sales and manufacturing workflow.

Knowledge Management Manager

	Developed consulting and training program for global IT and enterprise transformation consisting of over 20 systems, deployed in over 30 countries, in 8 languages, managing up to 40 persons.
	Assessed, estimated, contracted, managed and delivered communication, marketing, training and documentation requirements.

System Engineer

	Supervised, acted as database administrator, led software development team for a large, complex, global system.
	Designed, analyzed, programmed and tested software for routing change system.
	Customer liaison, trained and presented technical and business concepts to customer and internal personnel.
	Analyzed and designed conceptual data models for sales and distribution reporting of system.

University Instructor

	Taught university level course in computer science using mainframe and PC’s, programming, networking and software including databases, spreadsheets and word processing.
	Obtained M.S. in Computer Science specializing in large and complex Object Oriented Program Design. GPA 3.8.

Systems Engineer

Analyzed current system for recommended functionality upgrades. Coordinated between developers in Denmark and implementers in the U.S.

Programmer

Programmed, researched, installed and tested new utilities on an IBM 360 in a CMS environment.

EDUCATION

M.S. Computer Science - University of Tulsa
Thesis: Large Complex Object Oriented Programming
B.A. Mathematics - University of Hawaii, Manoa
PMP - Project Management Certification