Computer Plus One, San Diego - Free Consultation Call 619-892-3643, Home Office and Small Business Computer Support, Computer Consulting, Computer Assistance, Wireless Networking, PC Hardware and Software, Microsoft Small Business Server, Microsoft Office, Security, Internet training, support and maintenance.

Computer Support throughout central San Diego, La Jolla, Mission Valley, and Pt. Loma.

We have been doing Microsoft Small Business Server installs and support since 1997 and have extensive experience with all the versions: SBS 4.0, SBS 4.0a, SBS 4.5, SBS 2000 and SBS 2003 the best SBS ever.

Computer Plus One – Microsoft Quick Case Study

Situation: When Per Moeller-Olsen founded Computer Plus One in San Diego, CA, he knew a major pillar supporting the foundation of his company would be Microsoft Windows Small Business Server 2003 (SBS 2003). He had been introduced to SBS 4.0 in late 1997 when he met a Microsoft representative at an event in Brussels, Belgium, and received a copy of Small Business Server version 4.0. “I could see the potential for SBS,” Moeller-Olsen says. “We knew the problems with all the peer-to-peer networks with no controls over access.” So, in creating his new technology consulting practice in America, he focused heavily on SBS.

In December 1997, Moeller-Olsen had begun implementing SBS 4.0 in Belgium. His two-person operation found tremendous success, installing about 25 SBS servers in Belgium, the Netherlands and Denmark. With his wife, Nancy, Moeller-Olsen came to America in 2003 and established Computer Plus One in San Diego. During the next three years, he found an eager market for 11 more SBS 2003 installations. In working with his clients, Moeller-Olsen always prepares thoroughly, spending days taking notes and analysis for customers before meeting with them, so he is ready to answer any and all questions.

“All our SBS 2003 installations have been 100% successful, because I have so much hands-on experience with all versions of SBS in my own test environments; I prepare extensively before an install; and I use the wizards that come with SBS,” Moeller-Olsen reports. “Over the years my customers have started out with version 4.0 and have upgraded to 4.0a, 4.5, 2000 and now 2003. All my customers have upgraded all along the way and continue to be successful with their SBS servers.”

Moeller-Olsen believes SBS 2003 has won over so many small businesses because “it is a very good solution, has very good functionality, and the price is right.” Moreover, he affirms, SBS 2003 is good for both the customer and the consultant. It allows the customer to move to a server and enjoy the benefits of client-server networking, providing one central location where all information can be stored and retrieved securely by all employees. These distinct benefits include shared calendars; advanced e-mail capabilities; and access to applications, files and e-mail from anywhere in the world. Microsoft partners benefit, as well, from the increased service revenues that result from enabling SBS 2003 features over a period of time as the customer grows and looks for additional efficiencies.

Computer Plus One now focuses on home offices and small-business computer support. Moeller-Olsen has partnered with Soundoff Computing to provide application and database development along with networking services, and he has used a number of marketing techniques to promote the full range of solutions he furnishes to small businesses. With Microsoft FrontPage, he and his wife designed a Web site ( www.computerplusone.com ) which, among other information, includes a section specifically about the benefits of SBS 2003. He has also obtained good results from search-engine advertising, spending just $200 to $300 a month for leads. “I get customers that way,” he says. “Every month I get a very hot call.” He has also used direct mail and benefits from word-of-mouth endorsements. A number of referrals have also come from his participation in an SBS users group in San Diego.

Results:

By joining with Microsoft partners to expand his capabilities, by using Microsoft tools to build his marketing programs, and by focusing on the popularity of SBS 2003, Moeller-Olsen has grown his business rapidly. In short order his San Diego SBS 2003 customer base went from zero to eleven installs with very substantial revenue growth every year from installations services and ongoing support and training services; and this has helped his customers become more competitive. “In some cases, we’ve been able to take three separate server products—a domain controller, Microsoft Exchange, and a backup server—and combine those functions with SBS 2003,” he says. “With SBS 2003, now a customer with three people looks like the big companies, with a common domain name for dedicated email addresses relating to order delivery, sales and general customer communication; and employees can respond to other team members or customers from home.”

Moeller-Olsen says the greatest customer reaction has been to SBS 2003’s remote desktop feature, with the integration of Windows Server 2003, Microsoft Office Outlook 2003, Microsoft Exchange 2003, Microsoft SharePoint Services, and shared facsimile technologies. Customers have now resolved the data backup problems they had with peer-to-peer networks by swapping external USB hard drives and by using SBS 2003’s Volume Shadow Copy Service, which enables them to restore deleted files by going back days or weeks to an earlier system status. And customers running SBS 2003 and using Smart Phones and PDA's running the new Windows Mobile 5.0 Operating System will instantly have SBS 2003 email, contacts, calendar and will be more fully synchronized, any time and any place. The extraordinary features he can offer through SBS 2003 have allowed Moeller-Olsen to gain confidence and additional business from his customers. They rely on his advice and services.

“SBS 2003 is a very good solution and has helped me build a successful business,” says Moeller-Olsen. “From day one, SBS 2003 was a top offering.”

Callout quote:

“This is a tremendous product. Everywhere I’ve gone with SBS, it’s been a 100% success.”

Per Moeller-Olsen
President
Computer Plus One

                                                             Contact information:
                                                             Per Moeller-Olsen, President
                                                             Computer Plus One
                                                             2180 Fenton Parkway #111
                                                             San Diego, CA 92108-6715
                                                             info@computerplusone.com
                                                             Phone: (619) 892-3643
                                                             Fax: (801) 365-8152